STAR engineer at a project site, ready to handle your inquiry.
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Frequently asked questions

Answers to the most common questions.

If your question is not listed here, feel free to contact us through any of our channels.

We execute projects in North, Central, and South America. We have experience and references in Guatemala, Mexico, Colombia, Costa Rica, and the United States, thanks to our logistics capacity and commercial alliances.

Once we receive your request with the necessary technical details, our engineering team reviews it and sends you a preliminary quotation within a maximum of 5 business days. For complex projects, we can arrange a prior technical site visit.

Yes. We offer comprehensive after-sales support: spare parts supply, scheduled maintenance, and remote or on-site assistance. For critical emergencies, we provide 24/7 support 365 days a year.

Yes, we execute turnkey projects covering design, engineering, procurement management, logistics, installation, testing, and commissioning. All with a single point of contact and continuous supervision.